Refund Policy

Refund Policy

At PrimeTimepk, we aim to ensure complete satisfaction with every purchase. If you are eligible for a refund, this policy outlines how the refund process works.

1. Refund Eligibility

Refunds are issued under the following conditions:

  • Defective or Damaged Products: If your watch arrives damaged or defective, you must notify us within 24–48 hours of delivery with clear photo/video proof.

  • Incorrect Items: If you received a different model or color than what you ordered.

  • Cancelled Orders: Orders cancelled before dispatch are eligible for an immediate full refund.

Note: Watches showing signs of wear, resized straps, missing protective films, or damage caused by misuse are not eligible for a refund.

2. Refund Processing

Once your claim is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 3–5 business days.

3. Payment Methods for Refunds

  • Prepaid Orders: Refunds will be credited back to your original payment card or account.

  • Cash on Delivery (COD) Orders: Refunds will be sent directly to your Bank Account, JazzCash, or EasyPaisa.

4. Contact Us

For any refund inquiries, please contact our support team:

  • 📍 Address: PrimeTimepk.shop

  • ✉️ Email: info@www.primetimepk.shop

  • 📞 Phone / WhatsApp: 0371-2585601

  • 🕒 Support Hours: Online 24/7 Open